Returns & Exchanges

At Los Poblanos Farm Shop, we want you to be completely satisfied with your lavender apothecary and farm-inspired beauty products. If a selection does not meet your expectations, we accept returns of unused items in their original packaging within 30 days of purchase.

Return Process

• 1.
  Initiate Your Return

  Contact our customer care team with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack your items in their original farm shop packaging to ensure they are protected during transit.

• 3.
  Ship to the Farm

  Affix your prepaid shipping label and drop off the package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our team inspects the returned apothecary goods, we will issue a full refund to your original payment method within 7-10 business days.